Privacy Policy

Effective Date: July 1, 2025
Last Updated: July 1, 2025

Hydragen Essentials (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.hydragenessentials.com or interact with us through other means, including SMS text messaging.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, mailing address, phone number
Purchase Information: Order history, payment method (note: we do not store credit card details)
Device and Usage Information: IP address, browser type, device ID, pages visited, time spent on site
Marketing Preferences: SMS opt-in status, email subscription preferences

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Send order confirmations, shipping updates, and receipts
Provide customer support
Send marketing communications (e.g., promotions, product updates, wellness tips) with your consent
Improve website functionality, user experience, and product offerings
Comply with legal obligations

3. SMS/Text Messaging

If you opt in to receive text messages from us, we may use your mobile number to send:

Order and shipping updates
Promotional offers and discounts
Restock notifications and new product announcements
Wellness tips and brand news

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or contact us at [email protected] or 1-833-884-5433.

We do not sell or rent your mobile information to third parties.

4. How We Share Information

We do not sell your personal information. We may share your data with:

Service providers: Payment processors, shipping companies, email/SMS platforms (e.g., for order updates or marketing)
Legal or regulatory authorities: When required to comply with the law
Business transfers: In the event of a merger or acquisition, your data may be transferred

All third-party partners are required to protect your information and use it only for authorized purposes.

5. Your Choices and Rights

You have the right to:

Access or request a copy of your personal data
Update or correct your information
Withdraw your consent to marketing at any time
Request deletion of your personal data (subject to legal exceptions)

To exercise these rights, please contact us at [email protected].

6. Data Security

We use industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, disclosure, or loss.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can adjust your cookie settings in your browser at any time.